Debt Recovery

The prompt collection of outstanding accounts revolves around effective contact with the debtor at the earliest opportunity in the collection process.

When we receive an account for collection, contact is made with the debtor by way of a suitably worded demand letter. Our computer software enables us to diarise the account for 7 days. If the debtor does not respond in that time our collections officer assigned to your accounts will contact the debtor by telephone to resolve the matter.

As we wish to limit any possible delay in collecting your overdue accounts we request that you provide us with the following information:

a copy of invoice(s)
a copy of the student enrolment form
telephone contacts
any third party details

We understand that this is not always possible, however all information that you may have will enhance immediate results on your behalf.

Issue and service of legal process

When a matter cannot be resolved it may be necessary to begin legal process. Together with our Solicitor we prepare, lodge with the relevant court and serve all legal process.